Infinitus Security | Cornwall Security Company | CSR Policy

CSR Policy

Corporate Social Responsibility Statement

Infinitus Security Limited is aware that its choices and activities affect many groups of people and the environment. This Corporate Social Responsibility policy is reviewed regularly.

The management of the company is sincerely committed to carrying out operations with a strong consideration of the impacts upon the environment, the people and the communities who are involved with and affected by our services.  Our aim is to enhance the public view of the Security Industry as a whole, as well as how the company is perceived in the local area.

SIA Approved Contractor & ISO9001 Accredited

Your protection is our profession, service is our speciality.

Infinitus Security Limited defines Corporate Social Responsibility as follows:

  • Conducting business in a socially responsible and ethical manner
  • Protecting the environment and the safety of people
  • Supporting human rights
  • Engaging, learning from, respecting and supporting the communities and cultures with which we work

The management of the company is sincerely committed to carrying out operations with a strong consideration of the impacts upon the environment, the people and the communities who are involved with and affected by our services. Our aim is to enhance the public view of the Security Industry as a whole, as well as how the company is perceived in the local area.

To ensure that we are constantly working to achieve this, all procedures and business functions that relate to our services have been designed with these values in mind. This ethos is communicated to all employees, and to all relevant stakeholders.

We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.

The Managing Director is responsible for the implementation of this policy and will make the necessary resources available to realise the corporate responsibilities of the company.

We shall encourage dialogue with local communities for mutual benefit where appropriate.

We will register and resolve customer complaints in accordance with our published standards of service and specific company operating procedure.

We shall support and encourage our employees to help local community organisations and activities in our regions.

We shall operate an equal opportunities policy for all present and potential future employees.

We will offer our employees clear and fair terms of employment and provide resources to enable their continual development.

We shall maintain a clear and fair employee remuneration policy and shall maintain forums for employee consultation and business involvement.

We shall provide safeguards and procedures to ensure that all employees are treated with respect and without sexual, physical or mental harassment.

We shall provide, and strive to maintain, a clean, healthy and safe working environment.

We shall uphold the values of honesty, partnership, transparency and fairness in our relationships with stakeholders.

Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship.

We will operate in a way that safeguards against unfair business practices.

We shall encourage suppliers and contractors to adopt responsible business policies and practices for mutual benefit.

We shall recognise and live up to our responsibilities to our stakeholders and wider community and we commit to conducting our business in an ethical and socially responsible way.

Our first responsibility is to our customers. In providing services to meet their needs everything we do must be of high quality. We will create continuous improvement through a comprehensive performance management framework. We will endeavour constantly to deliver best value and will innovate continuously to reduce our costs in order to maintain reasonable and competitive prices. On a daily basis we will demonstrate that we care passionately about service and will earn our customers trust as people they can rely on to deliver outstanding performance. In so doing we will support our customers reputations and our own.

We are responsible to the men and women who deliver our service and who we entrust with our business and our good name. Every employee must be considered as an individual. We must respect their rights, their diversity and their dignity and recognise their merit. There must be equal opportunities for employment and for development and advancement for those qualified. We will encourage them through training and recognition to exemplify excellence in their respective jobs.

They must feel free to make suggestions or complaints and report suspected misconduct. They will work within an organisation that is run by accountable leaders who are competent and fair. In this way we will attract, retain and keep motivated the best people in our sector. We have a responsibility to all our stakeholders for the ethical and socially responsible conduct of our business. We will comply fully with the spirit as well as the letter of all relevant legal and regulatory requirements and act as a good corporate citizen. Our policies and procedures will conform to recognised best practice in corporate social responsibility and governance and will conduct our business with honesty, integrity and transparency.

We have a responsibility to safeguard the health and safety of our employees, sub-contractors, customers and premises where we are employed. We believe accidents are preventable and we are committed to achieving injury free workplaces and encouraging and supporting our employees and sub-contractors.

We are responsible to the communities in which we conduct our business to behave as good citizens, to minimise any disruptive effect of our or our customers operations, to support community endeavours and good causes and to make a positive impact. We are responsible to the wider community to minimise the environmental impact of our business by reducing our consumption of resources and the waste we produce. We will continuously find innovative ways to help our customers to improve their own environmental performance.

Many hazards have the potential to injure members of the public and visitors. The elderly, children and people with certain disabilities may need special attention. We take responsibility for conducting our business without putting members of the public at risk.

We are committed to ensuring, where we can, the safety of the public, both at locations where our staff are employed, and the wider public domain. All of our staff are advised on how best to protect the public in their day to day duties. This includes specifically, the protection of groups that may be considered disadvantaged by others and both vulnerable adults and children. In particular, our staff are requested and reminded to use their observation skills at all times in order that they may identify any issues at an early stage. Our aim is to ensure safety for all, through all areas of our business, and that of our customers’ businesses. We do this by nurturing a feeling of well-being within our business communities.

We have a responsibility to treat our suppliers and business partners as we would wish to be treated as customers. Suppliers must have the opportunity to make a fair profit within competitive pricing and to be paid promptly according to mutually agreed terms.

We also have a responsibility to ourselves, our stakeholders and to maintain sound finances, return a fair profit and invest for the future.